Order & Service Cancellation Policy

1. Physical Goods Pre-Dispatch Cancellation

Standard commercial orders for in-stock hardware may be cancelled free of charge at any time prior to warehouse handover and courier dispatch. To cancel a pending order, customers must contact our operations desk immediately via WhatsApp or phone with their order reference code. Once confirmed, 100% of any advance payment is queued for refund.

2. In-Transit & Post-Dispatch Cancellations

Once a shipment has been handed over to third-party courier services and an airway bill number has been issued, direct order cancellation is no longer possible in transit. If an order is rejected upon courier arrival without documented physical transit damage, two-way freight logistics charges will be deducted from the eligible refund amount.

3. Custom Indents & Special Orders

Special procurement orders (such as custom-ordered industrial battery cabinets, containerized BESS equipment, or high-power repeater base stations) involve dedicated import slots, manufacturer reservations, and customs declarations. Cancellation of special procurement agreements is subject to the procurement terms outlined in the confirmed Purchase Order (PO) and may incur a restocking or cancellation fee.

4. Digital Software & SaaS Subscriptions

Digital products follow separate cancellation guidelines:

• Software Licenses: Once perpetual license keys or software source packages have been delivered, the order cannot be cancelled or revoked.
• SaaS Subscriptions: Cloud subscriptions may be cancelled at the end of the active billing cycle. Service remains accessible until the conclusion of the paid term without automatic renewal.

5. How to Request Cancellation

To request an immediate order cancellation, contact our operations desk directly: